This privacy notice for Meld ('we', 'us', or 'our'), describes how and why we might collect, store, use, and/or share ('process') your information when you use our services ('Services'), such as when you:
• Download and use our mobile application (Meld), or any other application of ours that links to this privacy notice
• Access our website meldate.online
• Engage with us in other related ways, including any sales, marketing, or events
Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you disagree with our policies and practices, please do not use our application/website. If you still have any questions or concerns, please contact us at firstname.lastname@example.org
1. WHAT INFORMATION DO WE COLLECT?
We collect personal information that you provide us when you download and register on our application. The personal information that we collect depends on the context of your interactions with us and the app, the choices you make, and the products and features you use. The personal information we collect may include the following:
• Email address
• Mobile number
• Gender identity
• Date of birth
• Sexual preferences
• Job Titles
Sensitive information: When necessary, with your consent or otherwise as permitted by applicable law, we process the following categories of sensitive information:
• Data about a person’s sexual orientation
We recommend and encourage you to be careful while disclosing any information about yourself. We also advise you against including any sensitive information on your profile like your contact details (email ID, number, address, or any instant messaging app id), credit card details, national identification details, or any other sensitive information.
When you disclose any information about yourself on your Meld profile or while communicating with users using the messaging feature, the amount of personal information you share is at your own risk.
Device Information/Application Data
We automatically collect device information (such as your mobile device ID, model, and manufacturer), operating system, version information, and system configuration information, device and application identification numbers, browser type and version, hardware model Internet service provider, and/or mobile carrier, and Internet Protocol (IP) address (or proxy server). If you are using our application(s), we may also collect information about the phone network associated with your mobile device, your mobile device’s operating system or platform, the type of mobile device you use, your mobile device’s unique device ID, and information about the features of our application(s) you accessed.
This information is primarily needed to maintain the security and operation of our application(s), for troubleshooting, and for our internal analytics and reporting purposes.
Log and Usage Data
Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our app and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the app (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called 'crash dumps'), and hardware settings).
We provide links to external/third-party websites that enhance the user experience and provide more information. When you click on any of such links you’ll be redirected to that website and they collect/use/process data as per their policies. We recommend and encourage you to go through their privacy policies. We may also track how you interact with links and share the aggregate click data.
We may request to send you push notifications regarding your account or certain features of the application(s). If you wish to opt-out from receiving these types of communications, you may turn them off in your device's settings.
When you reach out to us
If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
When you fill out a survey form or provide feedback/testimonial
We may send survey forms to improve our services and performance of the app. If you fill out the survey form we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide. When you provide feedback/testimonial we may display it on our website for marketing purposes. For any change/updation/deletion you may mail us at email@example.com.
2. HOW DO WE USE YOUR INFORMATION?
We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.
We process your personal information for a variety of reasons, depending on how you interact with our app, including:
To facilitate account creation and authentication and otherwise manage user accounts
We may process your information so you can create and log in to your account, as well as keep your account in working order.
To deliver and facilitate delivery of services to the user
We may process your information to provide you with the requested service.
To enable user-to-user communications
We may process your information if you choose to use any of our offerings that allow for communication with another user.
To request feedback
We may process your information when necessary to request feedback and to contact you about your use of our app.
To send you marketing and promotional communications
We may process the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time by clicking unsubscribe at the bottom of each mail.
To evaluate and improve our Services, products, marketing, and your experience
We may process your information when we believe it is necessary to identify usage trends, determine the effectiveness of our promotional campaigns, and to evaluate and improve our services, products, marketing, and your experience(personalised).
To identify usage trends
We may process information about how you use our app to better understand how they are being used so we can improve them.
To comply with our legal obligations
We may process your information to comply with our legal obligations, respond to legal requests, and exercise, establish, or defend our legal rights.
To protect users and third party from harm
We may process your information to protect our users and third party from harm.
3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
Vendors, Consultants, and Other Third-Party Service Providers
We may share your data with third-party vendors, service providers, contractors, or agents ('third parties') who perform services for us or on our behalf and require access to such information to do that work. The third parties we may share personal information with are as follows:
Cloud Computing Services
Google Cloud Platform
Communicate and Chat with Users
Firebase Cloud Messaging
Google Analytics Remarketing
User Account Registration and Authentication
Web and Mobile Analytics
Google Analytics, Google Analytics for Firebase and Google Tag Manager
We also may need to share your personal information in the following situations:
We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
When you share any information on your profile, such information may be viewed by all users and non-users. Similarly, other users will be able to view descriptions of your activity, communicate with you within our app, and view your profile. We recommend and encourage you to not disclose any sensitive information on your profile (such as contact details, address, credit/debit card info, national identification number etc.) or while messaging that may be used to harm you. When you upload the photographs and provide information on our application, you are consenting to us to process that information and make it public online on our app. In some situations, a user might take a screenshot of your profile to recommend/show it to their friends.
4. DO WE COLLECT INFORMATION FROM MINORS?
We do not knowingly solicit data from or market to children under 18 years of age. By using the app, you represent that you are at least 18 years of age. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under the age of 18, please contact us at firstname.lastname@example.org
5. HOW DO WE KEEP YOUR INFORMATION SAFE?
We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, the transmission of personal information to and from our app is at your own risk. You should only access the app within a secure environment.
6. WHAT ARE YOUR PRIVACY RIGHTS?
Withdrawing your consent
If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us at email@example.com
However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
Opting out of marketing and promotional communications
You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, or by contacting us at firstname.lastname@example.org. You will then be removed from the marketing lists. However, we may still communicate with you — for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.
If you would at any time like to review or change the information in your account or terminate your account, you can:
• Log in to your account settings and update your user account.
• Contact us using the contact information provided.
Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms, and/or comply with applicable legal requirements. You can also request to stop the processing of certain information in limited circumstances. If you have questions or comments about your privacy rights, you may email us at email@example.com.
7. HOW LONG DO WE KEEP YOUR INFORMATION?
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us to keep your personal information for longer than twenty-four (24) months past the start of the idle period of the user's account. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
8. DO WE MAKE UPDATES TO THIS NOTICE?
We may update this privacy notice from time to time. The updated version will be indicated by an updated 'Revised' date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.
9. HOW CAN YOU CONTACT US?